---
title: 1. What is time scheduling?
slug: 1-what-is-time-scheduling
description: Learn how to effectively use the IVR Time Schedule feature to plan the working hours and days of your team members. This document provides step-by-step instructions on creating a time schedule, choosing start and end times, working days, and non-working c
docTags: 
createdAt: 2020-04-11T12:57:41.000Z
---

***IVR Time Schedule : ***Time scheduling helps the customers to plan the Working hours/ Business hours of the members along with the Business/ Working days. It helps in creating a workable structure for the members in the group to avoid any hassle.


***Types of IVR Time Schedule:***

a. After Office working hours time Schedule

b. Holiday/weekend ( whole day off) time Schedule

**Steps for Time scheduling:**

- Click on the time schedule option in the group settings. 
- A pop up window will appear. 
- Select the start and end time (In case of 24/7 operations please opt for whole day).
- Select the working days by simply checking and un-checking the non working days.
- Select the clips for non working business hours (Not required in 24/7 operations scenario).
- Select the clip for non working days (Not required in 24/7 operations scenario).
- Click on save

![](https://archbee-doc-uploads.s3.amazonaws.com/j-G6cii9j1cz4fJ64nb7U/WYmM-SpTESYdth8Ij0zEu_image.png)



***Example for After office working hours sound clip  :  ***“We are closed for the day. Our Business hours start from 10 AM to 6 PM.” Or, “Offices are closed now. To ask a query, leave a message after the beep."