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Getting started with us
User onboarding
Necessary Platform Setup
Member Section
Add team members on platform
Dept. wise access control
Explore More features
Call Group Section
Overview about Call Group creation
Add members in call group
Explore More features
Call Report Descriptions
Incoming call reports status
Outgoing call reports status
IVR Journey Section
Setup IVR Journey
IVR Journey Video Training
DeskPhone Health Checkup
Solution: WebCall Tracker
Solution: Softphone
Softphone- Basics
Softphone- Do's & Don't
How to Setup VPN
WebRTC User Registration
How to Use WebRTC
Auto Answer function
Solution: MobileAppCall
Introduction summary
How it works
How to Setup
Download Link
Intercom extensions
Custom Hold Music
Transfer Ext. via Phone
Live Call Monitoring
Whisper voice message
Integration Section
API Reference
Webhooks Integration
Zoho Suite Integration
Leadsquard Integration
Google Sheet Integration
Razorpay Integration
"Manage" Section
Custom templates
Security Section
Security configuration
Notification control
"Other Tools" Section
Blacklist Number
Download centre
Custom Branding
1. How to create Custom Subdomains
2. How to Add SSL to your Custom Domain
3. Business Branding
Outbound Call Types
Click2Call- Direct from report
Click2Call- Manually
Bulk Voice Push ( Key Based)
Auto Survey (Key capture)
Auto Dialer- Bulk Click2Call
Bulk Voice Broadcast
Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Integration Section

Google Sheet Integration

1min

The Google integration allows the users to integrate their personal Google sheets with the panel. The google sheets gets updated automatically and the data is stored safely in Google drive.

To use the Google Excel Integration you must first add it to your spreadsheet. The following instructions will walk you through the process:

Steps for Google Integration

  1. Click on the integration section and select Google integration.
  2. Click on the Link with Gsuite.
  3. Add your Gmail id
  4. A pop up requesting your permission to access your Google drive will appear. Submit your desired gmail id and password.
  5. After configuration, all call logs database of your platform will be fetched to your Gmail drive spreadsheet and this sheet will get updated daily automatically.
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Updated 03 Mar 2023
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