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Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Google Sheet Integration

1min

The Google integration allows the users to integrate their personal Google sheets with the panel. The google sheets gets updated automatically and the data is stored safely in Google drive.

To use the Google Excel Integration you must first add it to your spreadsheet. The following instructions will walk you through the process:

Steps for Google Integration

  1. Click on the integration section and select Google integration.
  2. Click on the Link with Gsuite.
  3. Add your Gmail id
  4. A pop up requesting your permission to access your Google drive will appear. Submit your desired gmail id and password.
  5. After configuration, all call logs database of your platform will be fetched to your Gmail drive spreadsheet and this sheet will get updated daily automatically.
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Updated 03 Mar 2023
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