How to Use WebRTC

When you log into your CallerDesk platform, you will see a browser phone icon on the top of the platform. Click on it, and then the browser phone pop-up will open up as shown below. This is the main way in which you can directly call from the browser phone.

Now, after clicking on the call option, the keypad would open up as shown below, and you could dial the number from there.

Once you dial the number, the dialer will look like this: The functionalities of every key are mentioned below in the image:

In this sub-part, I will show what it would look like when someone called you on your IVR number and your agents were using WebRTC to receive calls. When someone would call the IVR number, a popup of an incoming call would come up. A ringing sound would also be heard. Just click on the answer button and start talking.