---
title: How to Use WebRTC
slug: how-to-use-webrtc
description: Learn how to use CallerDesk's browser phone feature for seamless call-making and receiving. This comprehensive document offers step-by-step guides and visual aids on accessing the browser phone, dialing numbers, and managing incoming calls through WebRTC.
docTags: 
createdAt: 2023-05-12T20:00:33.000Z
---

When you log into your CallerDesk platform, you will see a browser phone icon on the top of the platform. Click on it, and then the browser phone pop-up will open up as shown below. This is the main way in which you can directly call from the browser phone.

::Image[]{src="https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/4z-28gzk4G37ZulFWD-4W_screenshot-2023-05-13-at-070723.png" size="50" width="608" height="878" position="center" showCaption="false"}

Now, after clicking on the call option, the keypad would open up as shown below, and you could dial the number from there.

::Image[]{src="https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/Whz9GVZiwCcx3DmzwKeQP_screenshot-2023-05-13-at-070558.png" size="50" width="674" height="940" position="center" showCaption="false"}

Once you dial the number, the dialer will look like this: The functionalities of every key are mentioned below in the image:

::Image[]{src="https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/fRf9RQ9gDIKdOD6VyCHxI_screenshot-2023-05-13-at-070407.png" size="56" width="1062" height="1518" position="center" showCaption="false"}

In this sub-part, I will show what it would look like when someone called you on your IVR number and your agents were using WebRTC to receive calls.

**When someone would call the IVR number, a popup of an incoming call would come up**. A ringing sound would also be heard. **Just click on the answer button and start talking**.

![](https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/m1Yg8L-MzZDGFObpDMze__screenshot-2023-05-13-at-014207.png)

![](https://api.archbee.com/api/optimize/j-G6cii9j1cz4fJ64nb7U/7c3fSU88_6j3LyslzytZo_screenshot-2023-05-13-at-014215.png)