---
title: Webhooks Integration
slug: webhooks-integration
description: Learn how CallerDesk's API and Webhooks can facilitate seamless communication between applications. Discover the benefits of Webhooks, including real-time event notifications and instant synchronization with integrated apps, eliminating the need for manua
docTags: 
createdAt: 2023-01-02T15:21:07.000Z
---

In today's digital era, where corporate norms and procedures are constantly expanding, it is not uncommon to use a variety of different applications and apps. However, it's crucial that these two (or more) applications synchronise or interact with one another flawlessly.

CallerDesk provides [API](https://api.callerdesk.io/) and Webhooks to enable such swifter communication.

Webhooks and API, however, operate in different ways. To give one easy example, **when you ask API to do something, it will do it. Webhooks, on the other hand, will carry out the same function when specific events occur or specified requirements/situations are achieved.**

In addition to automating processes, Webhooks also saves a tonne of manual work and is quite simple to design and utilise.

Let's explore to fully comprehend,

## How Do Webhooks Work?

To put it simply, a Webhook is an HTTP callback or an HTTP POST that notifies a server of an occurrence.

In other words, Webhooks facilitate communication between two apps by sending "event-notifications" via HTTP POST (CallerDesk Platform + other integrated application). When a "event" happens, it merely sends a message (including all the valuable data) over a URL to the third party application. Usually, the third-party programme provides this URL. In CallerDesk Platform, you can choose specific occurrences or circumstances that will permit communication between the Webhook and the integrated third-party application.

## What Are the Benefits of Using Webhooks?

Webhooks should be used if you want your two (or more) applications to work in concurrently. Webhooks are very user-friendly, flexible, and customizable. In other words, a webhook can be used for either a single event or a collection of events.

Additionally, Webhooks save a lot of manual work because they deliver real-time notifications and instantly synchronise with the integrated 3rd party application.

## APIs Vs Webhooks  

APIs deliver you the data when you ask for it but Webhooks eliminate the requirement for a user to send a request. As soon as the data is available, you get it.

*Example*

*Using APIs, you must keep polling every few seconds until a new call is received if you want to determine whether a new call lead has been received or not. However, if you're utilising Webhooks, you may set up a webhook event called "call report" to get alerts whenever a caller connects with the IVR.*