Some Features needs detailed explanation. So, here we are mentioning some of your queries which are related to call Group Section. Just Click on any of your Question below and we will rotate this page directly to your answer. 1. What is time scheduling? IVR Time Schedule : Time scheduling helps the customers to plan […]
Category: Call Group Section
Add members in call group
Once your call group has been created, you may need to change the settings as per the group’s requirement. Click on the three dots mentioned below the action heading in the selected Call group line which will appear with two options i.e. View Details and Delete group as shown in the below-given image: Now click […]
Overview about Call Group creation
Call Groups is the second tab in the “User-management” heading as shown in the below-given image. Call group is basically a team or department segregation which helps in bringing all the individual team members under similar working terms together so that they can be assigned to a particular cloud phone number or to a particular option […]