MobileAppCall Download Link : https://play.google.com/store/apps/details?id=com.callerdesk Points to remember: For MobileAppcall routing you must have follow these steps – 1. Agent should not be in sip phone or browser phone. Always it should be as “Normal” type. 2. Configure the DeskPhone under “AppCallRouting” in IVR journey. 3. Outgoing and Incoming Desk Phone should be allocated in the […]
Category: Solution: MobileAppCall
How to Set up
Below is the step-by-step tutorial for setting up the Single Leg MobileAppCall routing via the CallerDesk Mobile application. Here’s the process: Step 1: User Management Step 2: IVR Journey Setup Step 3: Mobile Application Installation Step 4: Using the CallerDesk Mobile App Based outgoing Call solution:
How it works
Here’s a breakdown of how this solution would work: Process: Click to call outgoing single Leg functionality: Call recording: Accessing Call Details and Analytics: By implementing this solution, users can make outgoing calls directly from the mobile application, utilizing a deskphone number as the caller ID. The conversation between the user and the destination number […]
Introduction summary
The mobile app outgoing call feature in CallerDesk offers users the ability to make phone calls directly from the CallerDesk mobile application to any phone number. The recipient of the call sees the incoming call as if it is coming from a deskphone number associated with CallerDesk, rather than the user’s personal or business number. […]