You can use this if you want the agent’s webRTC to answer the call automatically if it is not answered within 5 seconds. In this case, the call would not get routed to the second agent but would be auto-picked on the concerned agent panel.
Category: Solution: Softphone
How to Use WebRTC
When you log into your CallerDesk platform, you will see a browser phone icon on the top of the platform. Click on it, and then the browser phone pop-up will open up as shown below. This is the main way in which you can directly call from the browser phone. Now, after clicking on the […]
WebRTC User Registration
How to register member/agent on callerdesk platform 1) Login to your CallerDesk platform for WebRTC registration and click on the Browser Phone icon as shown below. 2) After clicking on the browser phone, a popup would open up on the right side of the screen. Now, click on the “Account” option to open up the […]
How to Setup VPN
VPN Setup Steps: 1) The VPN that we are going to use is FortiClient. For operating systems other than Windows 7, click on the link below to download Forticlient: Link: https://www.fortinet.com/support/product-downloads 2) Once you have downloaded and installed FortiClient, open it on your system and agree to the terms of service. After that, you would […]
Softphone Do’s & Don’t
SoftPhone: Top Concerns and How to tackle them Here we would discuss how softphone calling works and what the major problems are, along with their solutions. Understanding how Softphone call works A lot of distortions can happen over a live call. Echoing, popping, distortions, and call drops are common types of disturbances that callers face. […]
Softphone Basics
In this document, we are going to learn about one of the most advanced and premium features that CallerDesk provides: WebRTC browser phone What is WebRTC? In simple terms, WebRTC is the feature through which you can receive and make calls directly from your computer system without the need to use your mobile phone. The […]