Introduction Live Call Monitoring allows Party C to join a live call and listen to the conversation between Parties A and B. However, Parties A and B will not be able to hear anything from Party C. Live call monitoring is a valuable tool that allows supervisors and managers to listen to ongoing phone conversations in […]
Category: Intercom extensions
Transfer Ext. via Phone
Introduction A transfer extension refers to a designated number or code that company customer support executives can use to transfer their incoming customer calls directly to a specific department, team, or individual within the organization. Type and how to use the transfer extension by phone: Note: If Hold music is custom music, then you need […]
Custom Hold Music
Introduction Hold music in Interactive Voice Response (IVR) systems is the audio content played to callers when they are put on hold during a phone call. It is a way to entertain or inform callers while they wait for a customer service representative or navigate through the IVR menu. Type of Hold Music Extension: Note: […]