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Getting started with us
User onboarding
Necessary Platform Setup
Member Section
Add team members on platform
Dept. wise access control
Explore More features
Call Group Section
Overview about Call Group creation
Add members in call group
Explore More features
Call Report Descriptions
Incoming call reports status
Outgoing call reports status
IVR Journey Section
Setup IVR Journey
IVR Journey Video Training
DeskPhone Health Checkup
Solution: WebCall Tracker
Solution: Softphone
Softphone- Basics
Softphone- Do's & Don't
How to Setup VPN
WebRTC User Registration
How to Use WebRTC
Auto Answer function
Solution: MobileAppCall
Introduction summary
How it works
How to Setup
Download Link
Intercom extensions
Custom Hold Music
Transfer Ext. via Phone
Live Call Monitoring
Whisper voice message
Integration Section
API Reference
Webhooks Integration
Zoho Suite Integration
Leadsquard Integration
Google Sheet Integration
Razorpay Integration
"Manage" Section
Custom templates
Security Section
Security configuration
Notification control
"Other Tools" Section
Blacklist Number
Download centre
Custom Branding
1. How to create Custom Subdomains
2. How to Add SSL to your Custom Domain
3. Business Branding
Outbound Call Types
Click2Call- Direct from report
Click2Call- Manually
Bulk Voice Push ( Key Based)
Auto Survey (Key capture)
Auto Dialer- Bulk Click2Call
Bulk Voice Broadcast
Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Getting started with us

2min

Welcome to the platform documentation tutorial.

We, as a cloud telephony company, provide a ready-to-use voice communication platform for businesses. Our platform helps track all incoming and outgoing calls, add notes, follow-up on actions, and collect customer feedback.

Our platform is specially designed for businesses to intelligently manage callers and automate self-service options. It is useful for gathering actionable customer information and meeting customer expectations in a timely manner. By eliminating wait times, it increases the chances of continuous business.

What can you expect from using our platform?

  • Build a solid cloud call telephony solution that your team can easily use to handle calls. This will also help onboard new members faster, enable remote work flexibility, and improve overall workflows.
  • Create a virtual contact center to provide call support for your customers.
  • Integrate our platform with other SaaS solutions that you may already be using for business management.

While our platform is relatively intuitive and easy to use, we understand that some use cases may not be obvious. Therefore, let’s dive into our documentation to explore all the features in detail.



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Updated 02 Jul 2023
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