Here, users will find all Outbound call reporting status description which will help them to understand and analysis the click to call flow of configured callerdesk account. Basic outgoing call description: S.No Trigger by Call Status Routing Status DESCRIPTION 1. LEG A ANSWER Answer ( 16-Agent ) Call is answered. A successful dial. Party A […]
Category: Call Report Descriptions
Incoming call reports status
Here, users will find all inbound call reporting status description which will help them to understand and analysis the call flow of configured DeskPhone/IVR/Toll-free Number. S.No Trigger by STATUS CALL STATUS DESCRIPTION 1. LEG B ANSWER ANSWER (16) Call is answered. A successful dial. 2. 3. Either party A or B NO ANSWER CANCEL (0) […]