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Outbound Call Types
Click2Call- Direct from report
Click2Call- Manually
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Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Click2Call- Manually

4min

One of the options for making outgoing calls from the panel is Manual Outbound dialling feature. You can type any phone numbers into the Manual Dialling function, and it will call them in order for you. Kindly note that, first call always deliver to the agent and then once he/she will pick the call, 2nd call will be transfer to the destination number.

Steps for setting up Manual Dialling Feature

1. Let's start by selecting Desk Click option under the Voice reach tab.Alternatively, you can also click on the handset icon available on the header bar.

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2. As a member on the panel you can see your registered number. Now you need to manually type the number and then click on the initiate call button.

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3. After you initiate the call panel gives you a confirmation messagePanel initiates two calls. one to the member who has initiated the call, and other on the number for whom the process has been initiated.

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4. After both parties pick the calls, the calls are patched and get recorded in the panel as Click To Call.



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Watch a full detailed Video Here

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Updated 03 Mar 2023
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Watch a full detailed Video Here