What is Call coins Minutes?

Call coins minutes are minutes which are used for incoming and outgoing calls on Callerdesk platform. One call coin is equivalent to 1 minute. Callerdesk platform has segregated call coins for incoming and outgoing calls.

What is sms coins?

SMS coins are auto reply SMS which will be used for sending auto reply SMS to caller as well as your company representatives after disconnection of every incoming call.

What happen when coins finish before assigned time?

You can still fetch all details and reports like before however incoming and outgoing call facility will not be available.

In order to activate your account, you need to recharge . Customer can opt any plan available at www.callerdesk.io or can contact their account manager for a customized plan.

What If my plan validity expires?

After your plan validity expiry date, all services pertaining to your account are suspended. You will no longer be able use remaining coin balance (if available) in your account.

How can I gets the Invoices?

A invoices will be dispatched by us only through our support email id to your registered primary email address which was previously registered while creating your account.

What is Webhook Access in this platform?

Webhook is a programmatic way to get updates from external services about events that happen. It provides an HTTP payload to your server when an event happens.

Webhook Access is a service that allows you to receive a POST request to your own server when a call is received at our cloud telephony platform.

How to do Live Call Tracking through admin dashboard?

Live call tracking is the method of monitoring phone calls from the time they are made by the customer to the agents answering the call. It ensures that the customer’s phone calls are immediately directed to the right agent and enables the agent to monitor the call-in real time.

You can view the information of your LIVE callers by clicking on “Live Calls” tab under call logs page and get to know the details like what number the call originated from, the time at which the call landed, and much more.

What is call recording Feature ?

Call recording feature used to store audio recordings of telephone calls. In our cloud platform your all calls, incoming and outgoing, can be recorded for quality & training purposes of your customer support executives.

What is Bulk Voice Broadcast?

Bulk Voice Broadcast is a service that allows you to place a large number of calls at the same time. Bulk Voice Broadcast is a service that allows you to record and play greeting messages, announcement, or even setup a voice auto survey call.

How to check Back-Track Call History?

In order to check your Back-Track Call History, you have to follow the following steps: Click the Report icon and then choose Call logs, click any caller number you want and then a pop up will appear then choose call history, which is located on the upper-right corner of your popup.

What is Caller Number Masking?

Caller Number Masking is the process of hiding your number when making outgoing calls. This is useful if you want to hide your company number when calling your customers or if you want to hide your number from spam callers.

What is Member/Agent level Caller Number Masking?

Agent level Caller Number Masking is the feature on which Member/Agent unable to see the real caller number through his/her individual login id. Sometime businesses wants to avoid sharing the caller number with the company support executives so, this feature will be beneficial for them.

What is Account level Caller Number Masking?

Account Level Caller Number Masking is a feature that allows you to mask out customer Caller ID even on account level call logs report. This is useful for business accounts that wants to hide caller data to certain allotted IVR Numbers.

What is Super Admin Control?

Super admin control is the top most powerful and privileged in terms of accessing user’s data.Super Admin Control allows the administrator to access all separate accounts created under its company name.

Can I change my Virtual number anytime?

Ofcourse. you can change your virtual number at any time but with one month of notice or with one month of paid charges to change the Virtual number added in your account.