Category: Integration Section

You can do a test of the webhooks to see if the payloads are correct or to make sure the integration is functioning. When a transaction is performed in Test mode, test events are triggered. Since the format of the payload is consistent between the Live and Test environments, you may have faith in your […]

To set up webhooks: 2. Select “+ Create Webhook” from the menu. 3. Enter the URL you wish to receive the webhook payload at when an event is triggered in the Webhook Setup pop-up window. We advise using an HTTPS URL 4. Enter the email address where notifications should be sent in the event that […]

A CallerDesk event is a specific type of activity. Call report, live call answers, the addition, deletion, and updating of members or call groups are all included in this. Each interaction is recorded in CallerDesk’s “Events” section, and the corresponding “Event Data” is sent in a JSON format to the external app. In the CallerDesk […]

In today’s digital era, where corporate norms and procedures are constantly expanding, it is not uncommon to use a variety of different applications and apps. However, it’s crucial that these two (or more) applications synchronise or interact with one another flawlessly. CallerDesk provides API and Webhooks to enable such swifter communication. Webhooks and API, however, […]

Welcome to the CallerDesk API reference It is built especially for businesses to help them intelligently manage callers and for automating self-service options. It can be useful for gathering actionable customer information and meeting customer expectations in a timely manner, thus eliminating wait times and increasing chances of giving continuous business. What can you expect […]