Setting up a call center on CallerDesk is easy. Just follow these steps:
1. Get a CallerDesk Virtual Number
First, choose a number for your call center:
- Toll-free number – Customers can call you for free.
- Non-toll-free number – Works like a regular mobile number, and callers may be charged.
2. Set Up IVR (Interactive Voice Response)
IVR helps you manage calls automatically. It can:
- Greet callers with a welcome message.
- Direct calls to the right department or person.
- Handle calls efficiently, even during different shifts.
3. Add Your Team Members
Next, add the people who will handle calls. They can be:
- Regular users – Can make and receive calls.
- Advanced users – Have extra features and controls.
4. Assign Extension Numbers
Give each team member a short extension number. This way, calls can be transferred quickly without any manual effort.
5. Organize Your Call Center
Create different departments based on skills or job roles. For example:
- A Sales department for customer inquiries.
- A Support department for handling complaints.
- A Billing department for payment-related calls.
This ensures that customers talk to the right person instantly, improving service quality.
By following these steps, you can run a professional cloud-based call center using CallerDesk with ease.