Sample Payload
Parameter | Expected Format | Definition |
|---|---|---|
SourceNumber | 99xxxxx | Number of the caller |
DestinationNumber | 0120xxxx | VN on which the call has been triggered |
DialWhomNumber | 928xxxxx | Agent number on which call has been answered |
CallDuration | 18 | Total call duration from initiation to end |
coins | 1 | Credit deducted for the call ( for example-1) |
Status | ANSWER | End result of call like Agent engaged, busy, abandonment, answered, cancel. |
StartTime | yyyy-mm-dd hh:mm:ss | Initiation date & time of the call |
EndTime | yyyy-mm-dd hh:mm:ss | End time of the call |
CallSid | 1672649960.960xxxx | Call Unique Id ( for example-1586420216.7173x) |
CallRecordingUrl | Call recording URL if answered | |
Direction | IVR | Type of Call Direction (For instance, if it's an incoming call, the direction will say "IVR," and if it's an outgoing call, the direction will say "WEBOBD" ). |
campid | 11387004 | Unique campaign id ( for example 9995 ). This will show in case of outgoing call report only |
TalkDuration | 40 | Total talk duration if the call was answered |
call_group | TestGroup | Call Group Name of the connected call |
receiver_name | Ashish | Name of the team member who answered the phone |
error_code | 19 | It will show error code incase of any error |
LegA_Picked_time | 2023-01-02 14:32:44 | LegA join time i.e once LegA user picked the call. |
LegB_Start_time | 2023-01-02 14:32:45 | LegB Initiation time i.e once call initiate to the LegB user. |
LegB_Picked_time | 2023-01-02 14:32:54 | LegB join time i.e once LegA user picked the call. |
Parameter | Expected Format | Definition |
|---|---|---|
SourceNumber | 99xxxxx | Number of the caller |
DestinationNumber | 0120xxxx | VN on which the call has been triggered |
DialWhomNumber | 928xxxxx | Agent number on which call has been answered |
Status | ANSWER | End result of call, like Agent engaged, busy, abandoned, answered, cancel. |
StartTime | yyyy-mm-dd hh:mm:ss | Initiation date & time of the call |
CallSid | 1672649960.960xxxx | Call Unique Id ( for example-1586420216.7173x) |
Direction | IVR | Type of Call Direction (For instance, if it's an incoming call, the direction will say "IVR," and if it's an outgoing call, the direction will say "WEBOBD" ). |
campid | 16786xxx | This campid is particularly for outgoing click to call i.e on request of using it, we are sharing this unique campid as unique parameter as response. |
