Sample Payload

call report webhook sample payload parameter expected format definition sourcenumber 99xxxxx number of the caller destinationnumber 0120xxxx vn on which the call has been triggered dialwhomnumber 928xxxxx agent number on which call has been answered callduration 18 total call duration from initiation to end coins 1 credit deducted for the call ( for example 1) status answer end result of call like agent engaged, busy, abandonment, answered, cancel starttime yyyy mm dd hh\ mm\ ss initiation date & time of the call endtime yyyy mm dd hh\ mm\ ss end time of the call callsid 1672649960 960xxxx call unique id ( for example 1586420216 7173x) callrecordingurl https //callrecords callerdesk io/incoming/01 2023xxxxxx https //callrecords callerdesk io/incoming/01 2023xxxxxx call recording url if answered direction ivr type of call direction (for instance, if it's an incoming call, the direction will say "ivr," and if it's an outgoing call, the direction will say "webobd" ) campid 11387004 unique campaign id ( for example 9995 ) this will show in case of outgoing call report only talkduration 40 total talk duration if the call was answered call group testgroup call group name of the connected call receiver name ashish name of the team member who answered the phone error code 19 it will show error code incase of any error lega picked time 2023 01 02 14 32 44 lega join time i e once lega user picked the call legb start time 2023 01 02 14 32 45 legb initiation time i e once call initiate to the legb user legb picked time 2023 01 02 14 32 54 legb join time i e once lega user picked the call live call sample payload parameter expected format definition sourcenumber 99xxxxx number of the caller destinationnumber 0120xxxx vn on which the call has been triggered dialwhomnumber 928xxxxx agent number on which call has been answered status answer end result of call, like agent engaged, busy, abandoned, answered, cancel starttime yyyy mm dd hh\ mm\ ss initiation date & time of the call callsid 1672649960 960xxxx call unique id ( for example 1586420216 7173x) direction ivr type of call direction (for instance, if it's an incoming call, the direction will say "ivr," and if it's an outgoing call, the direction will say "webobd" ) campid 16786xxx this campid is particularly for outgoing click to call i e on request of using it, we are sharing this unique campid as unique parameter as response