Necessary Platform Setup
Now that you're onboarded, you're ready to make first contact with our powerful cloud telephony platform. Here is a screenshot taken when once you start handling your business call flow through our platform 😀
Some basic platform setup procedure:
- Add team members first on platform.
- Add team members on callgroup with required time schedule, sticky option, call routing strategy.
- Configure desired IVR Journey.
Let's dive in and see what is the secret sauce of our platform, and how it will enhance the customer phone support system.