Necessary Platform Setup

Now that you're onboarded, you're ready to make first contact with our powerful cloud telephony platform. Here is a screenshot taken when once you start handling your business call flow through our platform 😀

Document image



Some basic platform setup procedure:

  1. Add team members first on platform.
  2. Add team members on callgroup with required time schedule, sticky option, call routing strategy.
  3. Configure desired IVR Journey.

Let's dive in and see what is the secret sauce of our platform, and how it will enhance the customer phone support system.