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Getting started with us !!
User onboarding
Necessary Platform Setup
Member Section
Add team members on platform
Dept. wise access control
Explore More features
Call Group Section
Overview about Call Group creation
Add members in call group
Explore More features
Call Report Descriptions
Incoming call reports status
Outgoing call reports status
IVR Journey Section
Setup IVR Journey
IVR Journey Video Training
Security Section
Security configuration
Notification control
"Manage" Section
Custom templates
Softphone Configuration
Softphone- Basics
Softphone- Do's & Don't
Steps to Setup VPN
WebRTC User Registration
How to Use WebRTC
Auto Answer function
Integration Section
API Reference
Webhooks Integration
Zoho Suite Integration
Leadsquard Integration
Google Sheet Integration
Razorpay Integration
"Other Tools" Section
Blacklist Number
Download centre
Custom Branding
1. How to create Custom Subdomains
2. How to Add SSL to your Custom Domain
3. Business Branding
Outbound Call Types
Click2Call- Direct from report
Click2Call- Manually
Bulk Voice Push ( Key Based)
Auto Survey (Key capture)
Auto Dialer- Bulk Click2Call
Bulk Voice Push (OBD)
Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Necessary Platform Setup

1min

Now that you're onboarded, you're ready to make first contact with our powerful cloud telephony platform. Here is a screenshot taken when once you start handling your business call flow through our platform 😀

Document image




Some basic platform setup procedure:

  1. Add team members first on platform.
  2. Add team members on callgroup with required time schedule, sticky option, call routing strategy.
  3. Configure desired IVR Journey.

Let's dive in and see what is the secret sauce of our platform, and how it will enhance the customer phone support system.

Updated 03 Mar 2023
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