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Call Report Descriptions
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Security configuration
Notification control
"Manage" Section
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Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Notification control

9min

Once you have logged in on the dashboard and updated your user account. The next important thing is setting up the notification mode and selecting the preferences regarding each and every activity on the dashboard.

For notification setup page click on the “Notification Setup” tab on the left-hand side under “Settings” Menu.

Document image


Detailed description of all notification preferences are below:

  • 

Here the member will receive the notification about mobile number verification. You can either choose SMS or Email as your preference.

  • 

In case the user/member forgets the password and wish to recover it in future then, a One-Time Password (OTP) will be delivered to the user to reset the password on their preferred choice of verified number/e-mail id.

  • 

The caller will receive an automatic notification in both the cases; When a call is answered and when a call is unanswered, Either through SMS or Email as preferred by the member.

  • 

Members will also receive an automatic notification regarding the call in both the cases; when a call is answered and when a call is unanswered, after their communication with the Caller through their preferred mode of communication.

  • 

A pre-saved automatic message will be delivered in case of missed calls through your preferred mode of communication.

  • 

An automatic message will be shared in case of selecting welcome sound as a notification through your preferred mode of communication.

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An automatic message will be shared in case of selecting voice mail as a notification through your preferred mode of communication.

  • 

A call flow summary is prepared on Daily, Weekly, and Monthly basis through Email only. This data is shared with the admin on the basis of the options selected by the user.

After selecting all the necessary preferences, Click on the save tab at the bottom of the page and your notification setup will be completed.



Watch a full detailed Video Here:



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Updated 03 Mar 2023
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