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Call Group Section
Overview about Call Group creation
Add members in call group
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Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Overview about Call Group creation

2min

Call Groups is the second tab in the “User-management” heading as shown in the below-given image.

Document image


Call group is basically a team or department segregation which helps in bringing all the individual team members under similar working terms together so that they can be assigned to a particular cloud phone number or to a particular option on the IVR. Once a Call group is created, you can assign time schedule, call flow strategy & can also setup team members shift wise call routing.

Click on Call groups tab and then click on the Create Group icon as marked in the image below. Once you click on the icon, a pop- up will appear on the screen:

Document image


As shown above, there are three heads in the window i.e. Group Name, Select Deskphone, and Group Owner. Here you can give your Call Group a name, assign a Deskphone number and can assign a Team leader/ Manger who can that particular group's members & data.

Fill all the details and click on Create Group button and you’re done. An acknowledgment window will appear & your group/ department gets created.



Watch a full detailed Video Here:

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Updated 03 Mar 2023
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Watch a full detailed Video Here: