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"Manage" Section
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Softphone Configuration
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Frequently Asked Q & A
1. What is Desk Phone?
2. What is Call coins Minutes?
3. What is sms coins?
4. What happen when coins finish before assigned time?
5. What If my plan validity expires?
6. How can I gets the Invoices?
7. What is Webhook Access in this platform?
8. How to do Live Call Tracking through admin dashboard?
9. Can we have multiple IVR account in single login?
10. What is call recording Feature ?
11. What is Bulk Voice Broadcast?
12. How to check Back-Track Call History?
13. What is Caller Number Masking?
14. What is Member/Agent level Caller Number Masking?
15. What is Account level Caller Number Masking?
16. What is Super Admin Control?
17. Can Super Admin See the Caller Number Masking?
18. Is there an extra charge for custom SMS and Voice template?
19. Can I change my Virtual number anytime?
20. Can I change my outgoing System Landline number if it will mark as spam in true-caller or other 3rd party mobile phone application?
21. What if I want to change multi language IVR later?
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Custom templates

3min

The Customer templates is another key feature of the Callerdesk panel. The feature enables the users to customize their internal & customer communications. The user can customize following templates

  1. SMS Templates
  2. Voice Templates
  3. Email Templates

SMS Templates

The platform allows its users to send customized SMS notifications to its customers and their employees. All the SMS's are transactional in nature thus can only be used for transactional purposes such as call notifications to caller/ member, OTP etc

The User can customize the content as per their requirement and update in the panel. The validation team at Callerdesk will validate and approve the content. This is a one time process and needs to done every time the content is updated.

SMS temlate
SMS temlate




Voice Templates

The Platform allows the users to customize the voice recordings which can be used in the IVR for voice notifications such as welcome tone, ringing tone, out of office messages etc.

The platform allows the users to save upto 5 templates for 8 purposes. The users can upload the voice recordings in .WAV format and use them as in when required.

Voice templates
Voice templates




Email Templates

The platform allows its users to send customized Email notifications to its employees. Users can customize the content of the email for notifications such as OTP, signup, Account expiry, Call summary etc



Email template
Email template




Updated 03 Mar 2023
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