Introduction summary

The mobile app outgoing call feature in CallerDesk offers users the ability to make phone calls directly from the CallerDesk mobile application to any phone number. The recipient of the call sees the incoming call as if it is coming from a deskphone number associated with CallerDesk, rather than the user's personal or business number.

During the call, a recording is automatically created, capturing the entire conversation between the user and the recipient. These recordings, along with other relevant details such as call duration, timestamp, and caller information, are securely stored in the CallerDesk portal.

The CallerDesk portal provides a comprehensive platform for users to manage and analyze their call activities. Users can access the recorded conversations, review call analytics, and gain insights into their calling patterns, customer interactions, and overall call performance.

This click-to-call functionality simplifies the calling process for users, as they can directly reach out to customers without the need to receive calls on their own initiated number. It enhances productivity, allows for efficient call management, and enables users to leverage the recorded conversations and analytics for training, quality control, and customer service improvement purposes.