Outgoing call reports status

here, users will find all outbound call reporting status description which will help them to understand and analysis the click to call flow of configured callerdesk account basic outgoing call description click to call flow one call (leg a ) will be initiated by agent, once he will pick the call then automatically 2nd call will be generated to connect with the end user ( leg b) coin deduction in click to call case leg b coin charges will be starts only once leg b number will pick the call s no trigger by call status routing status description 1 leg a answer answer ( 16 agent ) call is answered a successful dial party a call picked by the party b, but after discussion, call disconnected by party a 2 leg b answer answer (16) call is answered a successful dial party a call picked by the party b, but after discussion, call disconnected by party b 3 leg a cancel agent noanswer (0 agent) the dial command reached on party a number , the number rang for too long, then the dial timed out 4 leg b cancel customer noanswer (0 customer) the dial command reached on party b number , the number rang for too long, then the dial timed out 5 leg a cancel agent busy (17 agent) call is cancelled the dial command reached party a number but the call disconnected due to hung up/network issue/busy on by party a 6 leg b cancel customer busy (17 customer) call is cancelled the dial command reached party b number but the call disconnected due to hung up/network issue/busy on by party b 7 leg a cancel agent congestion ( 1 agent) the dial command reached its number but the number is not recognised by the operator due to congestion on party a 8 leg b cancel customer congestion ( 1 customer) the dial command reached its number but the number is not recognised by the operator due to congestion on party b 9 leg a cancel agent unavailable ( 19 agent ) the dial command reached its number but the number is not reachable due to network issue on party a 10 leg b cancel customer unavailable ( 19 customer ) the dial command reached its number but the number is not reachable due to network issue on party b 11 either party a or b no answer chanunavail channel unavailable on sip, peer may not be registered 12 either party a or b no answer not connected call received in ivr system but no call forward happen 13 either party a or b n/a transfer to agent call is transferring on agent number 14 either party a or b n/a picked it represent call is picked by the agent asterisk hangup cause code mapping user may confuse about the reason of showing brackets ( ) under mentioned above call status head so let we explain you that these bracket mentioned numbers are actually cause code which we are receiving from operator and all are benchmarked globally accepted cause codes reason of showing it on panel reports sometime, user may curious to know that this status are same which operator is sending to us in this case, we may share backend logs of that particular call which will be send by operator including cause code it helps users to match the report from what operator is sending to us, and what we are showing to users s no cause codes 1 0= cause not defined 2 16= normal clearing 3 17= user busy 4 19= no answer from user (user alerted) 5 21= call rejected for more detailed hangup cause code mapping status, kindly visit below link https //wiki asterisk org/wiki/display/ast/hangup+cause+mappings https //wiki asterisk org/wiki/display/ast/hangup+cause+mappings