DeskPhone Health Checkup
2min
CallerDesk Deskphone Health Checkup Page is a comprehensive page within the platform designed to provide users with an overview of the status of allocated IVRs and desk phones. It offers information on various aspects related to IVRs and their associated groups.
Here are the key features and insights provided by the health checkup page:
- Allocated IVR Numbers: The page displays a list of all the IVR numbers that have been allocated. This allows users to quickly see the available IVRs and their associated details.
- Allocated Desk Phone Numbers: Users can also view the list of allocated desk phone numbers. This helps in identifying and tracking the assigned desk phones.
- Mapped IVR Flows/Journeys: The health checkup page also includes information about the specific IVR flows or journeys that have been mapped to each IVR number. This feature allows users to easily identify and track the specific sequence of actions and options available to callers when interacting with different IVRs. By providing visibility into the mapping between IVR numbers and their associated flows, users can ensure the correct routing and functionality of each IVR, enhancing the caller's experience and optimizing call management.
- IVR Mapping with Groups: The health checkup page provides information on whether any groups have been mapped with the IVRs. This feature is useful for understanding the organization and structure of IVRs and their association with specific groups.
- Group Members in IVR: If an IVR is mapped with a group, the health checkup page displays the number of members added to that particular group. This information gives an overview of the group's composition.
- Active Members in Group: For groups mapped with IVRs, the health checkup page also shows the count of active members in each group. It helps in understanding the current membership status and participation level within the group.
- Call Routing Strategy for Call Groups: The CallerDesk Deskphone Health Checkup Page also provides information about the call routing strategy for call groups. Users can view and configure how incoming calls are routed within specific call groups. This includes features such as simultaneous ringing, sequential ringing, or custom call forwarding rules.
By offering these insights, the health checkup page enables users to quickly assess the health and status of IVRs, desk phones, group mappings, and member activity. It provides a convenient way to monitor and manage these aspects efficiently.
Updated 02 Jul 2023
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