Incoming call reports status

here, users will find all inbound call reporting status description which will help them to understand and analysis the call flow of configured deskphone/ivr/toll free number s no trigger by status call status description 1 leg b answer answer (16) call is answered a successful dial 2 3 either party a or b no answer cancel (0) call is cancelled the dial command reached its number but the call hung up by customer or agent/member before picked up 4 leg b no answer no answer (0 agent) the dial command reached its number, the number rang for too long, then the dial timed out 5 leg b no answer busy (17) busy signal the dial command reached its number but the number is busy 6 leg b no answer congestion this status usually indicates that the dialled number was not recognised by the operator due to a network problem 7 leg b no answer unavailable (19) number not reachable due to network/congestion 8 leg b no answer chanunavail channel unavailable on sip, peer may not be registered 9 leg b no answer not connected the call was received in the ivr system, but no call forwarding occurred 10 leg b no answer agentengaged (0 agent) the status indicates that the agent is on another picked running call on another sip trunk channel 11 leg b no answer agentonring (0 agent) the status indicates that the agent number is ringing for another incoming call on another sip trunk channel at that time 12 leg b no answer abandonedcall when no agent answers the phone, than caller is disconnected during the "retry music" notification 13 leg b n/a transfer to agent caller call is transferring on agent number 14 leg b n/a picked it represent caller call is pick asterisk hangup cause code mapping user may confuse about the reason of showing brackets ( ) under mentioned above call status head so let we explain you that these bracket mentioned numbers are actually cause code which we are receiving from operator and all are benchmarked globally accepted cause codes reason of showing it on panel reports sometime, user may curious to know that this status are same which operator is sending to us in this case, we may share backend logs of that particular call which will be send by operator including cause code it helps users to match the report from what operator is sending to us, and what we are showing to users s no cause codes 1 0= cause not defined 2 16= normal clearing 3 17= user busy 4 19= no answer from user (user alerted) 5 21= call rejected for more detailed hangup cause code mapping status, kindly visit below link https //wiki asterisk org/wiki/display/ast/hangup+cause+mappings https //wiki asterisk org/wiki/display/ast/hangup+cause+mappings