Incoming call reports status

Here, users will find all inbound call reporting status description which will help them to understand and analysis the call flow of configured DeskPhone/IVR/Toll-free Number.
      S.No
Trigger by
STATUS
CALL STATUS
         DESCRIPTION
1.
LEG B
ANSWER
ANSWER (16)
Call is answered. A successful dial. 
2.

3.
Either party A or B
NO ANSWER
CANCEL (0)
Call is cancelled. The dial command reached its number but the call hung up by customer or agent/member before picked up. 
4.
LEG B
NO ANSWER
NO ANSWER (0-Agent)
The dial command reached its number, the number rang for too long, then the dial timed out.
5.
LEG B
NO ANSWER
BUSY (17)
Busy signal. The dial command reached its number but the number is busy.
6.
LEG B
NO ANSWER
CONGESTION
This status is usually a sign that the dialled number is not recognised by the operator due to network issue.
7.
LEG B
NO ANSWER
Unavailable (19)
Number not reachable due to network/congestion
8.
LEG B
NO ANSWER
CHANUNAVAIL
Channel unavailable. On SIP, peer may not be registered.
9.
LEG B
NO ANSWER
Not connected
Call received in ivr system but no call forward happen.
10.
LEG B
NO ANSWER
AgentEngaged
(0-Agent)
Status indicates agent is on other call on other SIP trunk channel.
11.
LEG B
NO ANSWER
AbandonedCall
Caller disconnect the call during " retry  music" Notification, when no agent pick the call.
12.
LEG B
N/A
Transfer to agent
Caller call is transferring on agent number
13.
LEG B
N/A
Picked
It Represent caller call is pick
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Asterisk Hangup Cause Code Mapping
User may confuse about the reason of showing brackets ( ) under mentioned above call status head. So let we explain you that these bracket mentioned numbers are actually cause code which we are receiving from operator and all are benchmarked globally accepted cause codes.
Reason of showing it on panel reports - Sometime, user may curious to know that this status are same which operator is sending to us. In this case, we may share backend logs of that particular call which will be send by operator including cause code. It helps users to match the report from what operator is sending to us, and what we are showing to users. 
S.No
Cause Codes
1.
0= Cause not defined
2.
16= Normal Clearing
3.
17= User busy
4.
19= No answer from user (user alerted)
5.
21= Call Rejected
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For more detailed Hangup Cause code Mapping status, Kindly visit below link:
﻿https://wiki.asterisk.org/wiki/display/AST/Hangup+Cause+Mappings﻿
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S.No	Trigger by	STATUS	CALL STATUS	DESCRIPTION
1.	LEG B	ANSWER	ANSWER (16)	Call is answered. A successful dial.
2. 3.	Either party A or B	NO ANSWER	CANCEL (0)	Call is cancelled. The dial command reached its number but the call hung up by customer or agent/member before picked up.
4.	LEG B	NO ANSWER	NO ANSWER (0-Agent)	The dial command reached its number, the number rang for too long, then the dial timed out.
5.	LEG B	NO ANSWER	BUSY (17)	Busy signal. The dial command reached its number but the number is busy.
6.	LEG B	NO ANSWER	CONGESTION	This status is usually a sign that the dialled number is not recognised by the operator due to network issue.
7.	LEG B	NO ANSWER	Unavailable (19)	Number not reachable due to network/congestion
8.	LEG B	NO ANSWER	CHANUNAVAIL	Channel unavailable. On SIP, peer may not be registered.
9.	LEG B	NO ANSWER	Not connected	Call received in ivr system but no call forward happen.
10.	LEG B	NO ANSWER	AgentEngaged (0-Agent)	Status indicates agent is on other call on other SIP trunk channel.
11.	LEG B	NO ANSWER	AbandonedCall	Caller disconnect the call during " retry music" Notification, when no agent pick the call.
12.	LEG B	N/A	Transfer to agent	Caller call is transferring on agent number
13.	LEG B	N/A	Picked	It Represent caller call is pick

S.No	Cause Codes
1.	0= Cause not defined
2.	16= Normal Clearing
3.	17= User busy
4.	19= No answer from user (user alerted)
5.	21= Call Rejected